Inspiration from the creative industry

Today, there are many imitators of SXSW trying to launch their own business festivals. The aim of these events is to marry business networking and infotainment with inspiration from the creative industry.

And it goes without saying that a setting filled with film, music and entertainment will clearly give off an entirely different vibe and ambience than a straight-laced business conference. People come out of their shells more, networking comes more easily, you get to know each other more readily and intensively. Barriers are dismantled - and the fun factor becomes a top priority.

GenY wants it this way and no other

Customer experience is not really a new concept - but nowadays, it is hard to think about the term without also conjuring up ideas of engaging events that appeal to the senses. In this age of urgency that we live in, people are on the lookout for experiences, for something with that special "kick". They don't want to enjoy it alone either; they want these experiences to be something they can do and share with their friends and colleagues.

So with this in mind, it's no wonder that the keyword "SXSW" has more than 20 million hits on Google!

Integration and experience instead of just information

Business festivals want to spark enthusiasm and provide inspiration. The pure communication of information is being pushed increasingly into the peripheries. And the reason for this? It's right there in the palm of your hand: nowadays, everyone can access all the knowledge in the world via their smartphones and tablets.

The purpose of events is increasingly to make information come alive, to sort trends, to whip up excitement for topics and products. This is of course much easier to accomplish in a relaxed atmosphere, dressed in jeans and a Tt-shirt as opposed to a somewhat "stiff" business outfit and suit.

Business events are also ramping up their efforts to "reinvent the wheel", to surprise participants with interactive elements and creative design, and thus stand out from the massive crowd of other events.

Easier said than done

But it’s not enough to simply change the tagline of an event and smuggle in the word "festival" somewhere or other. Some of these so-called business festivals often just offer old wine in new bottles.

In order to produce true festival character, your first line of focus has to be on the participants themselves. Otherwise, the festival planning process can quickly end up overlooking the target group, leaving you alienated from the public.

There are a few tools that can assist with this. The "Event Model Generation" procedure, which has been developed out of the "design thinking" method, helps to deal with the requirements of all those with a stake in a particular event. This in turn will enable you to develop and implement the concept that works best with regards to the target groups. The designing.events method by Dr Lukas Zenk, who works at Danube University Krems, also supports the shaping of innovative events.

Buyer Personas are then used to help make sure that the event's focus does not stray away from the customer.

How do I create experiences?

Even if you don't like the idea of taking the name of your event and changing it to "XYZ-Festival", it does still make sense to think about creating lasting experiences. To succeed in this regard, these are just a few of the issues you need to consider:

Location: Do I find a location that is unusual? How flexible is the congress centre when it comes to implementing offbeat superstructures or creative seating concepts?
Co-creation and interaction: How can I better involve participants in the design, conception and implementation of the event? This also places particular demands on the moderation of an event.
Community building: How can I create experiences that are conducive to intensive networking? These can be actual elements of music, art or culture.
Experimenting: People don't just want to hear about things in theory, they want to put them into practice and try things for themselves. It is therefore a good idea to design a subarea to function as an experimental zone, so that your participants have something they can touch and feel. A wonderful example of this is at IONICA, which recently took place in Zell am See: E-mobility to try out, both as a B2B conference and a public event.
Communication: It is also very important to not only provide experiences, but to also promote them in the media. Live-postings of events on social networks, videos, Instagram stories, a strong and memorable event hashtag - these are just a few ways in which you can get your event onto social networks.

Exchange

In Salzburg and the surrounding area, there are many locations and very special conference venues available that are perfect for creating festival ambience and stimulating experiences at your event. And we have already seen a number of spectacular events that produced lasting experiences and memories. Why not have a chat with us about it, we look forward to the exchange!